The Commons
FAQs
Frequently Asked Questions
HOW TO APPLY
Q. What do I have to do to apply for an
apartment?
A. Our process is simple! Either click “Apply” on
our binding and
you will not be released from
obligations.
2. You will need to pay a $50 application fee for
processing.
3. You will need to pay your security deposit at
the time of applying which is $600 per person.
If you are a RENEWING resident (already living
here) you do NOT have to pay a new application fee or deposit, as
long as you sign your new lease before the lease end date of the
current year. If the deposit has increased, you will be required to
pay the balance of the old deposit and the new deposit unless
otherwise stated. We will simply transfer your deposit to your new
account, and the application, application fee, and guarantor form
will transfer from year to year as well, and any move-out charges
will be added to your portal instead.
WEBSITE URL: www.thecommonsofscranton.com
Q. What room options do I have?
A. You can choose either a shared bedroom
in a shared apartment or a private bedroom in a shared apartment.
It is more expensive to have a private room, and these are not
guaranteed to be available. Once your lease is sent and signed by
all parties, your room choice is then locked-in and
contracted.
We do not take requests on specific apartments, floors, or
apartment styles. We
have two buildings – Chestnut and Walnut. Some
apartments in
them are
3 bedrooms and some are 4 bedrooms. All
students are matched into their apartments on a first-come,
first-served basis. We generally will have to waitlist "private"
bedroom requests many months before the lease start
date.
For 2024 Leases, Private Rooms will likely be
placed on a waitlist on
11/1/2023.
If you would like to be on the waitlist for a private bedroom, it
is imperative that you let us know immediately. You would still
choose the "private room" option on the application, as this
indicates your REQUEST. This does NOT indicate that you are being
GRANTED a private room. The only option to join the waitlist is to
sign a lease for a shared room with a "Private Room Waitlist
Addendum," and to be placed on the waitlist for a single.
When signing up for a shared room while on the private room
waitlist, you must be prepared to live in a shared room at the
shared rate. You must also agree to take a private room at the
private room rate if one becomes available to you. Per the
Private Room Waitlist Addendum, if a private room becomes available
and you are next on the list, it will immediately be granted, and
your rental rate will be increased to the private rental rate
amount. Please
know that due to the timing of many incoming applications, it is
most common that private rooms are not awarded until move-in day or
possibly even later.
Q. What needs completed for me to be able to move
in?
A. ALL OF THE ITEMS LISTED BELOW ARE
REQUIRED TO BE HANDLED BEFORE MOVE-IN DAY, AND KEYS WILL NOT BE
GIVEN TO ANYONE WHO IS MISSING ANY ITEMS. UPON COMPLETING AN
APPLICATION, WE WILL EMAIL YOU THE INSTRUCTIONS, FORMS TO COMPLETE,
AND DUE DATES FOR THESE ITEMS.
Q. Can I choose my roommates?
A. Yes. If you are moving in and have someone else who
wants to live with you, please have them apply online at the same
time and be sure to send us an email immediately with your roommate
preference. Roommate requests are
not 12-month lease;
this way you don’t have to worry about finding a sub-let or paying
for renting in the summer if you would like to return home.
Although, if you would like to stay through the summer to take
classes or for any reason at all, we will allow it and even at a
discounted rate!
PAYMENTS
Q. When is rent due? / What is the payment
structure?
A. Rent is due by the 1st day of each
month. We collect the rent in 10 equal monthly installments to
make it more manageable. For example, if your lease
is for
the amount of $6000.00
for a school year, you will pay 10 equal payments of
$600.00. Rent is not pro-rated. Understand that our leases are
installment leases therefore you will pay
10 full equal monthly installment payments, or you can pay in full
per year or semester.
Q. What if I forget to pay my
rent?
A. We do give you a grace period to pay by the 5th of
each month without late charges. However, if rent is received
after the 5th, your account is charged an automatic late fee until
it is paid in full.
Q. What is a Utility Fee and why/when do I pay
this?
A. The
utility fee is to cover ALL utilities such as your heat, central
air (if available), cable, internet, electric, gas, water, sewer,
trash, snow removal, security systems, and lawn maintenance. This
fee is paid two times per name to
put certain bills in. This alleviates late monthly payments that
could harm your credit rating. We want you to focus on being a
student!
THE UTILITY FEE IS $895.00 PER PERSON, PER
SEMESTER. THIS INCLUDES YOUR PARKING (WHICH WAS PREVIOUSLY A
SEPARATE CHARGE), IF NEEDED. THERE IS NO DISCOUNT IF YOU DO NOT
NEED PARKING.
For those that would like a parking spot and/or parking pass, we
require that a parking form be completed with your
lease.
Q. What about Insurance?
A. We
REQUIRE that ALL tenants have rental
insurance. This is for your protection! And luckily, it very
affordable!
We require that proof of renter's insurance be provided to the
office prior to move in day. The details of the due date of this
proof of coverage will be emailed to you over
the summer,
before your
lease start date.
Why buy renter’s insurance?
Your landlord’s property insurance won’t help you if disaster
strikes. It covers the structure, but not any of your
things. Renters insurance covers your belongings from all the
possible bad events that are listed in the policy, such as fire,
smoke, water damage, windstorms, lightning, theft and even
vandalism. Even if you don’t think your stuff is worth that much,
renter’s insurance is a good idea. The cost of replacing just a
basic wardrobe and only a few pieces of
furniture renters insurance
coverage you need before you buy. Purchase enough insurance to
replace all
of your
belongings, plus consider the added options that allow you to get
the above coverages. We
require a minimum of $100,000 in liability coverage with ourselves
listed as an additional insured. We
do offer an option to easily purchase this through your resident
portal. Additional details will be found in your
lease.
Q. How can I pay my rent?
A. We have a quick and easy process online. When you
apply for an apartment with us, you automatically have a “Resident
Portal”. This portal is extremely helpful! From here, you can pay
rent, look at your lease agreement and request maintenance all at
one time! When you submit a payment online, there is a $1.95
processing fee for online payments made with a bank account. Credit
card companies charge various fees as
well.
We only accept online payments with a credit card,
debit card, check, e-check (bank account
number).
Note: Based on company discretion or non-payment, we reserve the
right to require payments via certified funds only
Q. Can I pay the entire semester at
once?
A. You absolutely can do this. However, we like to try
and lessen the burden and split the rent into 10 monthly
installment payments.
Q. Can I use financial aid to pay for my
housing?
A. Yes, you can use financial aid to assist in paying
for housing. HOWEVER, there are a few rules that we need to abide
by because typically loan payments are not paid out until AFTER you
are required to pay your rent. You must clearly communicate to our
office that you are waiting on your student Due) If you
have not paid your rent by the 14th of
the month our office starts the procedures for filing a complaint
with the local Magistrates office. At the time we drop off
paperwork to the Magistrates office for non-payment, we must pay a
court fee to do so. In exchange, we do charge YOU the court fees
and you are responsible for the court fees once the paperwork has
been filed. You will then receive notification from the
Magistrates office giving you a date and time for your court
hearing. It is highly recommended that you attend the hearing, so
you fully understand what will potentially happen if you do not pay
the rent.
COMMUNITY
Q. Are there RA’s or Live-In
staff?
A. We
generally have on-site staff who live here as well. Additionally,
the office is open daily for phone calls and visits (by
appointment) from 8AM
- 4PM
excluding weekends and holidays.
Q. What sort of events do you do for the
residents?
A. We try to host approximately one event per month for
our resident-guests.
Here are some examples of things that we have
offered:
dad's!) Mom or dad should put their email address under the "guarantor" portion of the application. If you made a mistake, please go back and adjust this now. We reserve the right to adjust this as needed, and by not following this standard procedure, you understand that you are risking missing critical communications that are sent directly to students and guarantors specifically when needed.
We often announce community events, specials and
other exciting things also on our Facebook page at https://www.facebook.com/thecommonsofscranton and
on instagram at
@Thecommonsofscranton. SO
don’t forget to like us so you can be kept up to date
on all
of the
FUN STUFF! Tell your friends to “Like Us” too, because not all
giveaways are for resident guests only!
Q. Why
do you recommend living at The Commons
instead of commuting?
A. Being that the apartments are right on the edge of
campus, it gives you easy access
to all
of the
wonderful activities that PSU has to offer! Our residents always
form a “community” bond and enjoy walking back and forth to class
and events together. Our live-in interns will often go door-to-door
to see if residents would like to attend events with them. It helps
our residents to gain a solid core group of students to study with
and rely on during collegiate times.
Q. Are there laundry facilities on
site?
A. We provide laundry on-site. It is
typically located in the building that the guest resides. The
machines are coin operated. They cost $3.00 per
load.
Q. What else do you have on site?
A. We generally have vending machines
for drinks and beautiful outdoor gazebos. Sometimes with supply
chain shortages, we cannot guarantee vending machines as these are
provided by a third-party.
Q. Do you offer maintenance?
A. We have maintenance regularly at the property! You
can submit a maintenance request anytime through the resident
portal app on your phone, from your laptop
or ipad,
or even by calling the office! We also have a 24-hour maintenance
emergency line!
Maintenance Fees: You pay for maintenance only if
we make repairs due to your negligence. Examples: Holes in walls,
holes in doors, damage to countertops, improperly disposing of
trash (leaving it at your front door), lock out fees because you
forgot your key, etc.
Cleaning Fees: This typically only applies at the
end of your lease term. If you do not follow our instructions on
cleaning when you vacate, we do have contractors who will clean
your room and the amount will be deducted from your deposit.
(Please refer to “Move Out Procedures”)
THE APARTMENTS
Q. What size are the beds?
A. The beds are twin windows and
you will be charged.
Please see the below list for suggestions on what
to bring
Bed Linens
Blankets
Pillows
Storage cubes
Pots / Pans
Utensils
Dishes
Paper towels
Toilet Paper
Napkins
Dish Soap
Hand Soap
Toiletries
Shower Curtain
Broom, Lysol Wipes, etc)
OTHER
Q. I have signed a lease and/or submitted my
application but do not want to stay. How do I get out of my
lease?
A. Understand that by signing our
application, you are legally bound to the terms and conditions of
the lease agreement. The only way to be released from responsibility of the lease
term is to find a suitable replacement for your lease. Please
contact our office for complete details. It is imperative that you
understand we are not in business to release resident guests from
responsibility and will file a Landlord/Tenant action against you
for the full lease term.
Q. Do you offer co-ed housing?
A. If you do not have a roommate, we
match you up with other Males or Females only. The only exception
would be if you found an entire group to live with and you came in
all together to take an entire apartment, and we have availability
to accomodate.
Q. What if my roommate moves out, am I responsible
for their lease?
A. No. Unless stated otherwise, all
leases are joint and several leases with individual rent
responsibility. What this means is that you are not responsible to
pay your roommates rent if they decide not to.
Q. Are my roommates and I jointly responsible for
anything?
A. You each have your own lease agreement, however any
common space that is shared, you are jointly responsible for. For
instance, you all have access to the living
room, kitchen and
bathrooms. Any damage and/or cleaning necessary in these spaces,
you are ALL equally responsible for. If you rent your own single
bedroom, you are solely responsible
for your bedroom. If you share a bedroom, you and your roommate
are jointly responsible for the bedroom.
Q. What do I do if my apartment is damaged when I
move in?
A. Upon move in, you will receive a move in checklist.
This gives you the opportunity to go through the ENTIRE apartment
being as detailed as possible on things that have happened prior to
your arrival. Keep in mind, this is not a request, OR call
our office and we can enter it for you!
Q. What do I do if I get locked out of our
apartment?
A. If it is during office hours, please
visit the office for access to your apartment. Otherwise, please
call the maintenance emergency line at (800) 724-6007.
Q. I am MOVING IN, when can I?
A. In July, prior to move in, we will send out move in
instructions which will include office hours, rent due
and all
of the
other detailed information that you need! Remember, KEEP CHECKING
YOUR EMAIL, and LIKE US on Facebook as we often post announcements
in these two areas!
There are no exceptions to this date. You must get your keys on
that day. If you cannot make it, keys can only be given during
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you waive many rights as a tenant of a shared apartment - such as
the option to complete a damage checklist as your roommates have
already taken possession of the
apartment.
Q. I am moving out, what is the
process?
A. Please refer to your resident
handbook. As
long as you
follow these instructions on cleaning, have your rent paid in full
and have not damaged the apartment, you will have NO problem
getting your full deposit back! If you have any concerns, we are
here! Stop by and we can talk! We
also have a mandatory MOVE-OUT meeting each year that you are
required to attend.
You must turn in a "SURRENDER OF POSSESSION" form that includes
your name, unit, forwarding address, and signature. With this form,
you must also turn in all keys. We will not consider you "moved
out" until both
of these things
happen.
It is imperative to leave your apartment in a
move-in ready, damage free, and clean condition for the next
tenant.
Please understand how charges are assessed at the
end. You are all equally responsible together for the common
areas: Living Room, Entry ways, Kitchen, Bathrooms. If cleaning
and or damages are noted in these areas, the bill that is received
will be split equally amongst all residents who occupied the
apartment. As for your bedroom, if you are in a single room alone,
you are fully responsible for all cleaning and/or damages in that
room. If you share a room, you and your roomie will be charged
equally for the cleaning and/or damages to the room. We will not do
ANY inspections of the apartment until ALL residents have vacated
AND/OR the lease end date has passed so we can thoroughly inspect
and video each apartment and are assured that there will be no more
cleaning or repairs needed past what is found at this
inspection.
Refund, Inspection, and Damage questions are only handled via
email. Due to the legal deadlines and timeliness required by our
staff to properly inspect, clean, repair, delegate, invoice,
(etc) all
of these
items and charges, we cannot be on the phones all day during this
post-move-out time. We generally spend about 10 hours per day in
the apartments, running for
parts, etc and
then return all emails as fast as possible. This has been the most
efficient way to make sure that nothing is missed and that everyone
has their deposit mailed back to them within 30 days of the lease
end date.
LASTLY, I HAVE MORE QUESTIONS,
HELP!
Of course! Over the summer we share a move-in day information
video. This is mandatory for viewing prior to your arrival. We also
email all residents a handbook with this information. After move-in
day, we also have a required in-person safety meeting to go over
all important protocol for living with us to make it a successful
year.
Need an immediate answer? Shoot us an email to [email protected] or
give us a call at 570-207-0435. If we miss
your call, as long as you leave a voice message we will get right
back to you!
Please refrain from attempting to contact personal cell phones of
management and ownership. Due to the large amount of residents,
only communications sent through the office numbers and affiliated
email addresses or via the resident portal can be responded
to.